Customer Support

NOC Trouble Reporting: 678-821-1NOC

To report a service-affecting issue at any time:

  • Dial 678-821-1NOC (1662).
  • Calls made after normal business hour or during times of heavy call volume may be directed to an automated options menu. Please listen to the message carefully.
  • For service-affecting EMERGENCIES, select option #1.
  • You will be prompted to leave your name, company name, call back number, and a brief description of the service issue. The emergency messaging system will then broadcast pager and email alerts to all support personnel, and you will receive a live call-back within 15 minutes.
  • To leave a non-emergency message in the NOC general voicemail, select option #2.

NOC Trouble Reporting Procedure PDF