Who do I call if...?
...I am experiencing a service-affecting emergency on a SyncGlobal provided telephony or data service?
Immediately contact our Network Operations Center (NOC) at 678-821-1NOC.
Calls made after normal business hours or during times of heavy call volume may be directed to an automated options menu. Select option #1 for emergencies and follow the prompts to leave your name, company name, call back number and brief description of the issue. You will receive a live call-back within 15 minutes.
...I am experiencing a non-emergency issue on a SyncGlobal provided telephony or data service?
Utilize SyncGlobal’s email ticketing system. Email . Note your business name, your name, your office telephone and cell numbers, the location(s) experiencing the issue, and a description of the issue.
SyncGlobal’s ticketing system will send an automatic reply to the email address that initiated the ticket to confirm receipt and provide a trouble ticket number.
...I want to make a change to an existing service?
For additions or modifications to your current service, please contact our Sales and Customer Service Department at 678-821-1138 or via email at .
...I have a question about my invoice?
Please contact our Sales and Customer Service Department at 678-821-1138 or via email at .
...I need a new toll free number?
Contact our Sales and Customer Service Department at 678-821-1138 or via email at . Please provide the local ring to number.
...I forgot how to complete moves/adds/changes to my existing Hosted Sync Premium user seats or change hosted Premium Attendant messaging?
Contact our Sales and Customer Service Department at 678-821-1138 or via email at .
SyncGlobal accepts only authorized account change requests and service inquiries per SyncGlobal’s policy for the protection of customer proprietary network information(CPNI).CPNI